Improving Accountability

Driving accountability is something not everyone is naturally good at. Holding others accountable effectively can be a challenge.  Improving accountability in your business starts first with great role clarity, with your team members understanding what is expected of them and then having the authority to deliver.  What gets measured gets managed, so the next step is to ensure that there is a clear link between the organisation’s key objectives, the individual’s key accountabilities and how you measure their performance.

We can work with you in a number of different ways:

• Accountability workshops – working with your team members to helping them identify what each of them are accountable for, ensuring you have the right people do the right work, no stepping on each other’s toes and more importantly ensuring nothing falls through the gaps.
• Developing collaboration matrices – achieving transparency on who is accountable for delivering what and how teams work together to deliver outcomes – how support functions give and receive service to the operations teams.
• Authority workshops – better value than RACI – ensuring every role has effective authority to deliver results

Alignment of your performance management system – ensuring that there is a direct line of sight between the organisation strategy and the work that every employee does.